Wezlo Privacy Policy
1. Introduction
Wezlo Times Limited (“Wezlo,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your information.
This Privacy Policy explains how we handle information when you use the Wezlo mobile application (the “App”) and related smart lighting and smart home services.
You may use the App through an anonymous session or sign in using a supported third-party account, such as Google or Apple, where available. We aim to collect only the information reasonably necessary to provide and maintain our services.
By using the App, you acknowledge this Privacy Policy. Where applicable law requires consent for specific data processing activities, we will obtain that consent separately.
2. Information We Collect
The information we process depends on how you use the App and which features you enable.
2.1 Information from Third-Party Sign-In
You may sign in using Google or Apple, where available, or use the App anonymously.
When you choose third-party sign-in, the relevant provider authenticates your account and may share certain information with us, depending on your authorization and provider settings. This may include a provider-specific account identifier and, where permitted, your email address or name.
We do not receive your Google or Apple account password through the standard sign-in process.
We use the information received through sign-in to authenticate your account, associate your App data with your account, and support data synchronization and recovery.
2.2 Anonymous Use
You may use supported App features without creating or signing in to an account.
When you use the App anonymously, certain information, such as device configurations, room settings, scenes, schedules, and other preferences, may be stored locally on your device or processed by the systems required to operate the App.
Anonymous data stored only on your device may be lost if you uninstall the App, clear its data, or change devices. We may not be able to recover such data unless it has been synchronized or otherwise backed up.
2.3 Smart Device and Home Information
To provide smart home functionality, the App may process information such as:
Smart device identifiers, device names, models, and connection status.
Home, room, and group configurations.
Lighting settings, colors, brightness, scenes, schedules, and automation preferences.
Device pairing and network connection information necessary for setup and control.
This information is used to configure, control, synchronize, and troubleshoot supported devices and services.
2.4 Device, Diagnostic, and Technical Information
Depending on the App version, operating system, and technical services used, certain technical information may be processed, such as device type, operating system version, App version, error reports, crash logs, connection logs, and network information.
We use such information, where collected, to maintain service reliability, diagnose technical problems, improve performance, and protect the App against misuse.
2.5 Microphone and Music Synchronization
If you enable a music synchronization feature, the App may request access to your device's microphone to detect surrounding sound and synchronize lighting effects.
Microphone access is used for the feature you choose to activate. We will disclose whether audio is processed locally or transmitted to a server based on the actual implementation of the feature. We do not use microphone access for unrelated purposes without an appropriate legal basis and any required consent.
You can manage microphone permissions through your device settings.
2.6 Information You Provide
If you contact us for technical support or submit feedback, we may process the information you choose to provide, such as your email address, message, screenshots, and relevant troubleshooting details, to respond to your request.
Please avoid including unnecessary sensitive or confidential information in support requests.
3. How We Use Information
We may use information, where applicable, to:
Provide smart lighting and smart home control features.
Authenticate users and support account linking.
Synchronize and restore supported home configurations and settings.
Enable device pairing, scenes, schedules, automations, and other requested functions.
Connect with third-party smart home platforms when you choose to do so.
Diagnose errors, maintain security, and improve reliability.
Respond to support requests.
Comply with applicable laws and enforce our legal rights.
We will not use information for purposes incompatible with the purposes described in this Policy without an appropriate legal basis.
4. Third-Party Services and Sharing
We do not sell your personal information as part of our ordinary business practices.
We may share or allow access to relevant information in the following circumstances:
4.1 Sign-In Providers
Google and Apple process information under their own privacy policies when you use their sign-in services. The information shared with Wezlo depends on the sign-in method and permissions you authorize.
4.2 Smart Home Integrations
If you connect the App to services such as Amazon Alexa, Google Home, Apple Home, or SmartThings, relevant device information and commands may be exchanged with those services to provide the integration you request.
Those services are governed by their own terms and privacy policies.
4.3 Service Providers
We may use service providers to support hosting, data synchronization, security, diagnostics, and customer support. Where these providers process personal information on our behalf, we will take appropriate steps to require protection consistent with applicable law.
4.4 Legal and Security Requirements
We may disclose information where reasonably necessary to comply with legal obligations, respond to lawful requests, protect users, investigate fraud, or protect our rights and property.
4.5 Business Transfers
Information may be transferred as part of a merger, acquisition, restructuring, or sale of relevant business assets, subject to applicable privacy requirements.
5. Data Retention and Deletion
We retain information only for as long as reasonably necessary to provide the services, fulfill the purposes described in this Policy, resolve disputes, maintain security, and comply with applicable legal obligations.
Data stored locally on your device may remain there until you delete it or remove the App. Data associated with a linked account may be retained until it is deleted, the account is deleted, or retention is no longer necessary, subject to applicable law and legitimate retention requirements.
You may request deletion of personal information associated with your account by contacting us at support@wezlo.com. We may need to verify your request before processing it.
Deleting the App does not necessarily delete information already stored on our servers or by third-party providers. Separate requests may be required for those services.
6. Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, and destruction.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
7. International Data Transfers
Depending on your location and the service providers we use, information may be processed or stored in countries other than the country in which you reside.
Where required by applicable law, we will implement appropriate safeguards for international transfers.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction or deletion of personal information.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of certain information in a portable format.
Opt out of certain sales or sharing activities where applicable.
To exercise your rights, contact wezlo@wezlo.com. We will handle requests in accordance with applicable law.
You may also manage third-party sign-in permissions through the relevant provider's account settings.
9. Children's Privacy
The App is not intended to be used by children who are prohibited from using the service under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
10. Third-Party Websites and Services
The App may contain links to third-party websites or services. We are not responsible for the privacy practices of independent third parties. Please review their privacy policies before providing information to them.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, data practices, or legal requirements.
We will update the “Last Updated” date when changes are made and provide additional notice where required by law.
12. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact:
Wezlo Times Limited
Email: wezlo@wezlo.com
Website: https://wezlo.com